Australian tenant experience platform Equiem has acquired Vicinitee – British Land’s digital property management platform, used across more than 150 buildings throughout the U.K., including Broadgate, The Shard and The Gherkin.
Equiem said that Vicinitee’s additional property management functionality will be integrated into Equiem’s platform and will be made available to its Australian customers.
The Australian firm also said that this transaction paves the way for a workplace experience platform, encompassing solutions for managing tenant relationships, flex space and property operations in one system. Specifically, Vicinitee’s work order and contractor, visitor and space management technology will be integrated into Equiem’s tenant engagement, vendor management & analytics platform.
Gabrielle McMillan, CEO of Equiem, said: “There are two things that have become even more critical for landlords as a result of the pandemic – strengthening tenant relationships, and driving operational efficiencies. This acquisition allows Equiem to meet both of those needs, in one platform, and significantly expands our scale and addressable market. The acquisition of Vicinitee triples our U.K. business and increases Equiem’s global footprint to approximately 500 buildings and over 100 million square feet of commercial real estate”.
Sally Jones, head of strategy, digital, and technology at British Land, said: “Our partnership with Equiem is a natural step forward to offering the highest levels of service and experience to everyone across the property management chain. This acquisition creates an unmatched value proposition that we believe clearly defines Equiem as a market leader and preferred partner of landlords globally.”
Equiem’s digital tenant experience platform currently has a user base of 175,000 individuals across 9,000 companies, including Facebook, Accenture, LinkedIn, Atlassian, PwC, EY, Citi Bank, Nike and Adidas.
The company’s technology stack includes mobile and desktop apps, communications and event management, an e-commerce marketplace, leasing dashboards and flexible space management.
The platform also provides property owners with portfolio-wide data and insights to help them develop stronger relationships with tenants; increase satisfaction, loyalty and retention; and make smarter capital improvement decisions.
Vicinitee is a web-based platform that streamlines property management operations and facilitates communications between property owners, occupiers and contractors and is currently utilized across 157 properties across the UK. The firm’s main customers include Blackstone, The Crown Estate, Derwent, Tishman, Argent, Axa, Safra and Hammerson.