Otis Worldwide announced a new generation of digitally native elevators including the Otis Gen3 and Gen360 digital elevator platforms.
The Otis ONE IoT digital platform is native to both platforms, providing the connected intelligence that defines these elevators. By collecting and analyzing massive amounts of data from the elevators’ smart sensors, the Otis ONE platform is able to deliver real-time performance information, proactive communication and predictive insights, the company said.
Otis also noted that both platforms can integrate with other smart building systems via the cloud-based API technology.
“The connected elevator represents our shared future and our vision for the seamless urban journey,” said Otis President and CEO Judy Marks. “It creates value for our customers with greater equipment uptime. It enhances the productivity of our own teams, and it exists at the heart of any smart building’s ecosystem.”
The Gen3 elevator is a digitally native elevator platform that combines the design of the Gen2 elevator with the connectivity of the Otis ONE IoT digital platform, which monitors equipment health and performance in real time. The information is collected and analyzed and accessible to customers.
Through IoT and artificial intelligence, the Otis ONE IoT digital platform enables service professionals to identify potential problems and addressing them, often remotely, before they cause a service interruption, the company says.
The Gen3 elevator is available with the Otis eView in-car display that streams infotainment for passengers and connects them with the OTISLINE customer support center via video chat in the event of an emergency. Passengers can call the elevator and log a destination from their smartphone – eliminating the need to push call buttons, as it is pre-programmed to sync with the Otis eCall app.
Meanwhile, the Gen360 elevator includes all the features of the Gen3 elevator, built around an all-new electronic architecture that sets new standards for a proactive digital elevator experience, Otis said.
The Gen360 elevator uses sensors to detect and prevent potential issues, which the company says helps to keep downtime to a minimum. Otis experts can use 360° hoistway live vision to visually confirm, fine-tune, diagnose and solve many issues remotely without interrupting service.
Designed for new and existing low- to mid-rise residential and commercial buildings, the Gen360 elevator is currently in operation with customers in six countries across Europe.
The Gen360 platform is initially available in Europe, specifically in Austria, Belgium, France, Germany, Italy, Luxembourg, Spain, Switzerland, the Netherlands and the United Kingdom. The Gen3 platform is initially available in North America, Australia, China and other parts of Asia.