Avaya Holdings has introduced its new Intelligent Hotel Room Experience package for partners and hospitality customers.
Avaya’s Intelligent Hotel Room Experience can provide services including venue information, promos, a city guide, in-room dining, housekeeping, spa reservations, restaurant bookings, thermostat control, door lock, door camera, plus IPTV and set-top-box integration, the company said.
Avaya added that the new offering – including devices, application, customization and integration – is now available as a packaged offer. Previously, Avaya partners or customers would have had to work with third party application providers for the development and support of this type of solution.
“Every guest desires a first-class experience, and that should begin the moment they step into their hotel room. With the Avaya Intelligent Hotel Room Experience, centered around the Avaya Vantage desktop smartphone, we’re enabling leading hotels and resorts to provide the experiences that convert customers into fans,” said Chris McGugan, senior vice president for solutions and technology at Avaya. “Avaya understands that fans are brand advocates who not only represent repeat business, but drive the word-of-mouth that is vital to the hospitality industry.”
The Avaya Vantage is a Google Play Store-certified programmable smart device that can run cloud-based applications and supports wired and wireless connectivity. The Intelligent Hotel Room Experience uses the Avaya Vantage device in conjunction with the Avaya Breeze CSDK tool. This solution has multiple integration points into the hotel, including room controls, point-of-sale systems, property management systems, hotel service providers, hotel communications, social media posting sites, IPTV controls and third-party reservation systems.
“Hospitality is the number one vertical opportunity for advanced IP media devices like the Avaya Vantage. We expect the overall market for these devices to grow at 11.2% CAGR in terms of shipments between 2018 and 2025,” said Alaa Sayed, ICT industry director, Frost & Sullivan. “This is the highest growth rate of any phone category that we track, and with its focus and investment in providing unique solutions for this market, Avaya is enabling the hospitality industry to create experiences that matter for their guests.”