Thyssenkrupp Elevator and CommScope announced separate actions to help their respective customers to mitigate the crisis generated by the COVID-19 pandemic.
Thyssenkrupp Elevator said in a release that it is providing select hospitals and medical customers who are being impacted by the COVID-19 virus in North America with its MAX Premium predictive maintenance service free of charge.
The company noted that the donation of the MAX Premium elevator service is critical in ensuring the safe transportation and movement of patients, key medical personnel and supplies as it allows thyssenkrupp Elevator technicians to monitor machine health remotely while providing them with the ability to identify and address equipment issues or potential service interruptions before they occur.
“At medical facilities across North America, there are thousands of brave men and women who are working tirelessly and selflessly to fight the COVID-19 virus. They are doing everything they can for us, we need to do everything we can for them. The last thing front-line medical teams need to be worrying about as they treat patients is whether or not their elevator systems are functioning properly, and we want to do whatever we can to help them,” said Kevin Lavallee, President and CEO of thyssenkrupp Elevator North America.
In January 2020, Thyssenkrupp Elevator introduced three digital subscription packages for MAX, its cloud-based monitoring and predictive maintenance platform. MAX Premium, the highest service level package, offers an exclusive team monitoring feature, which includes an expert team performing a regular review of a building’s elevator usage, predictive analytics and other relevant data. The team then provides preventive maintenance planning to maximize uptime, which keeps traffic moving at maximum efficiency. If the team predicts an upcoming elevator failure or issue, they will preemptively send a technician to investigate and address the issue.
Also, CommScope said it is working with non-profit organizations, its partners and employees to provide assistance around the world for the COVID-19 pandemic.
“CommScope recognizes the need for the private sector to assist in the current crisis. We are working with organizations and communities around the world to provide much needed communications equipment and expertise to support critical industries that are serving our communities,” said Eddie Edwards, president and chief executive officer at CommScope.
In China, Europe and the U.S., CommScope donated product and expedited delivery of in-building wireless systems as new hospitals were built to support COVID-19 patients.
Additionally, CommScope donated outdoor wireless access points and switches, free support for a year, and cash to assist with pop-up centers for emergency healthcare delivery and homework hot spots.